Monty’s Wholesale 

Website: www.montyswholesale.co.uk

Last Updated: 5th May 2026

By accessing our website or placing an order with Monty’s Wholesale or Monty’s Natural Treats, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or purchase products from us.

These terms apply to all website visitors, trade account holders, and customers.

Our minimum order value is £0, you may order as little as often as you like.

Orders placed without a trade account will be cancelled and fully refunded.

When opening a trade account with us, you agree to provide accurate and up-to-date information.

You are responsible for keeping your account login details secure and confidential.

We reserve the right to suspend or close any trade account at our discretion if we believe our Terms & Conditions have been breached.

Customers may request account deletion at any time by contacting:
admin@montysnaturaltreats.co.uk

We aim to ensure all product descriptions, images, pricing, and stock levels are accurate. However, errors may occasionally occur.

We reserve the right to:

• Correct pricing or description errors
• Amend product information
• Limit product quantities
• Cancel orders where necessary
• Withdraw products without notice

All products are subject to availability.

Estimated delivery times:

• Orders placed Monday–Thursday: usually within 2-4 working days.
• Orders placed Friday–Sunday: dispatched from Monday onwards
• Orders placed after 11am may be processed the following working day.

During warmer weather periods, Friday dispatches may be delayed to protect product quality.

Please note:

• Delivery estimates are not guaranteed
• Bank Holidays and busy periods may cause delays
• Orders with custom branding may require an additional 1–2 working days.

We use Royal Mail, Parcelforce and Palletways delivery services.

All parcels are sent with tracking information. Please check our shipping information for further details and international shipping policies.

If a delivery attempt fails because the customer is unavailable or has provided incorrect delivery information, additional courier charges may apply.

If parcels are left in a safe place or with neighbours at the customer’s request, we cannot accept responsibility for loss or damage after delivery.

Orders may be cancelled within 24 hours of being placed, provided they have not already been dispatched.

Once dispatched, orders cannot be cancelled until delivered and returned in accordance with our Returns Policy.

If you wish to return goods, you must notify Monty’s Wholesale by email within 14 days of delivery.

Once approved, you will have a further 14 days to return the goods to us.

Returned products must be:

• Unused
• Sealed and unopened
• In original packaging
• In a resalable condition

Please note:

• A 20% administration and re-stocking fee applies to all approved returns
• Original delivery charges are non-refundable
• Customers are responsible for return postage costs
• Additional deductions may apply for damaged or unsuitable returns

Refunds are usually processed within 2–3 working days after inspection of returned goods.

Any damages, shortages, or missing items must be reported within 24 hours of delivery.

We may require photographs of damaged goods or packaging to assist with courier claims.

Lost parcels may require up to 14 days for investigation before a replacement or refund can be issued.

If any item is unavailable or missing from your order, the value of the affected goods will automatically be credited to your customer account. This credit can be redeemed against a future order using the unique credit code provided. If you would prefer a refund instead of account credit, you must contact us by email to request this. Once approved, refunds will be processed back to the original payment method and may take 5–7 working days to appear in your account, depending on your bank or payment provider. 

Our Buy-Back Scheme allows eligible customers to return unsold stock under the following conditions:

Products must:

• Be returned between 2–4 months from original purchase date
• Be sealed, unopened, and in original condition
• Have a minimum of 6 months remaining before expiry or BBE date

All returns under this scheme must be approved in advance.

Customers are responsible for return postage costs.

Approved items will be refunded at the original purchase price minus a 25% handling fee.

For approval requests, contact:
sales@montysnaturaltreats.co.uk

By submitting your logo or branding, you give us permission to use and adapt your artwork for product labelling purposes.

Please note:

• Product ingredient information and legal wording cannot be altered
• Colours and sizing may vary depending on packaging size
• We are not responsible for spelling errors provided within customer artwork
• Proofs are only supplied upon request

Custom branded items may not be eligible for full refunds.

A fee of 30p per bag may be deducted from refunds to cover branding, labels, and packaging costs.

By opening a trade account and purchasing from us, you agree that your business name, logo, and website may be featured in our marketing materials, social media, or website promotions.

If you wish to opt out, please contact us and we will remove your business from future promotions.

All website content, including text, images, branding, logos, product descriptions, graphics, and designs remain the property of Monty’s Wholesale / Monty’s Natural Treats.

Copying, reproducing, scraping, or reusing any content without written permission is strictly prohibited.

Legal action may be taken against unauthorised use.

You agree not to:

• Use our website unlawfully
• Attempt to gain unauthorised access
• Copy or scrape website content
• Interfere with website functionality
• Share login details with unauthorised persons

We reserve the right to suspend website access where misuse is suspected.

We collect and process personal information in accordance with our Privacy Policy.

We do not store customer card payment details.

Our website and products are provided on an “as available” basis.

To the fullest extent permitted by law, Monty’s Wholesale and Monty’s Natural Treats shall not be liable for:

• Indirect or consequential losses
• Loss of profits or business
• Delays caused by third-party couriers
• Website interruptions or technical issues

Nothing in these Terms excludes rights that cannot legally be excluded under UK law.

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be handled exclusively within the courts of the United Kingdom.

We reserve the right to update or amend these Terms & Conditions at any time without prior notice.

The latest version will always be available on our website.

Monty’s Wholesale

Unit 8-9, 

33C High Street,

Chislehurst,

Kent. BR7 5AE

Website:
www.montyswholesale.co.uk / www.montystreats.co.uk

Email:
support@montysnaturaltreats.co.uk / trade@montysnaturaltreats.co.uk 

Phone:
0203 797 6308 (option 2 for Trade Enquires, option 3 for Head Office)

Published: 05-05-2026