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Cancellation & Refund Policy
If you wish to cancel a purchase, please contact us within 24 hours of placing your order. Provided the item has not yet been dispatched, we will issue a full cancellation and refund.
If you are not completely satisfied with your purchase, please notify us within 14 days of receiving your item. We will issue a refund, subject to the following conditions:
Restocking Fee: A 20% restocking fee applies to all returns.
Custom/Branded Products: A surcharge of £0.30 per bag will be applied to cover repackaging and labelling costs.
Damaged Items:
All damages must be reported within 48 hours of delivery. Please contact us by email and phone, and include photographic evidence where possible.
We dispatch orders within 48 working hours of cleared payment and always retain proof of postage.
In the event of missing items:
Please Note:
Refunds will not be issued for items or packaging that arrive damaged, nor will we refund any associated postage costs.
While we make every effort to ensure your order arrives in perfect condition, occasional damages during transit can occur.
Our preferred payment method is Square.
We also accept payments via:
Please contact us before placing an order if you wish to use one of these alternative methods.
Our Buy-Back Scheme offers peace of mind by allowing you to return unsold stock. Here's how it works:
Inspection & Payment:
Once the returned stock has been received and inspected:
Please contact us before initiating any returns so we can provide a quote for the buy-back value.
Please contact Sales@montysnaturaltreats.co.uk or give us a call.
Copyright © 2025 Monty's Wholesale - All Rights Reserved.
Monty's Wholesale,
Unit 8, 33c High Street,
Chislehurst, Kent. BR7 5AE
Business Hours: Monday - Friday 8am - 6pm (Excludes UK Bank Holidays)
Call us : 0203 797 6308 (Option 2)
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Looking to grow your business or start one on the side?
Let us help promote your brand and offer your customers high quality natural treats!
We offer FREE branding services on all our natural treats. Buy it back scheme so your never left with unsold goods & FREE next day shipping when you spend £400+.
Our Minimum Spend is £50 per order.
Looking for treats for your own dogs?
Please visit: www.montysnaturaltreats.co.uk